Sending Out Bill Reminders

Prework- Process All “paused” orders for membership dues showing on the Pending Payments tab in the Orders Dashboard. See Periodic Membership Housekeeping on the How to Process Membership Orders and Subscriptions page. This is for sending out a batch of reminders when sending individual reminders through the WP dash is too time consuming.

  1. Go to Orders>Pending Payment
  2. Download all the remaining Pending Orders to a CSV
    1. Click the check box on the left to select all the orders
    2. Under Bulk Actions choose Download to CSV and download using the default settings
    3. The result is a CSV that can be opened in sheets that will have the email address list you will use in the next step
  3. Draft your email
  4. Write a nice email with the subject being Oh, No! You have some overdue bills at Ace Makerspace. The body of the email should include instructions on how to pay the bills with a link to https://www.acemakerspace.org/my-account/orders/ (this will go to the users’ personalized order page). Let them know they may have to scroll to get to old bills. And that for help they should email [email protected]. There are sample scripts in the Email Responses document.
  5. Add the user emails in the BCC Field and [email protected] in the “to” field

Please note this method is the fastest but does have drawbacks. The first being there is no record on each users account that they have gotten a reminder. For when there aren’t a ton of reminders to send out, use the Member Bill Collection procedure instead.

 

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