[very rough draft not complete]

== Steps for Failed orders ==

This is done 1x per week

Look up all failed orders in WooCommerce

Open in up and read though order

Check for subscription

Note: Failed orders that are not corrected in 30 days will trigger an email notifying the member that there membership status has changed.

=== ”’If there is a chargeback”’ ===

”'(See this wiki page for dealing with chargebacks)”’

*Go to subscription – Switch from On Hold to Cancelled
*Annotate subscription
*Annotate Customer record
*DO NOT CHANGE STATUS OF THE ORDER
*An automatic email is sent 30 days after the order failed to notify them of their change of membership status (30 Days Past Due – Monthly Sub)
*Schedule the “Blocked – Financial Dispute” Email for 30 Days after the failed order or charge back or at officer discretion
*Change user status to “blocked”

The following steps only apply to when we are no longer collecting money.

Find order / user account

Mark order “  xxx “

For when people leave owing us money.

~ Make a note in their customer account. Customer will be eligible to apply for membership after past due bills are cleared. They have an outstanding balance of $XX on order number #XXXX

~ Send manual email re-outstanding balance and membership eligibility

[[Category:Officer Resources]][[Category:Treasurer Resources]]