These instructions require supplemental training and admin access on several Ace Platforms. This process is designed specifically for the Member Services and Operations Associate.
For New Member Accounts
Step 1 – Photo
- Take a clear unmasked photo of the person. A headshot with your tablet
- Crop the photo to a 1080px by 1080px square and get ready to load
Step 2 – They sign up on their phone and fill out the paperwork
- If they are confused, you can help them navigate their My Account Page.
Step 3 – Verify all the paperwork is there
- Go to the support email account and access the paperwork they submitted. Verify it is legit.
- Go to the Admin interface of Orders and access their profile, verifying the form data is showing up.
- Check the C19 Certification check box
Step 4 – Add the photo and the fob
- Add the image you captured to their Ace profile.
- Add the fob number in the RFID field of their fob.
- Change AMT Membership Type from null to provisional
- SAVE THE CHANGES to the user account
- On the order screen, Mark their order as complete. This will trigger an email to them with the building door code.
For Replacement Fobs
If a member needs a replacement fob activated on an already active account. They must have had a previously activated fob and a fully active account.
- Have them get a fob
- Go to the Admin back end and look up their user account
- Replace their fob number with the new fob number
- Do a quick check to make sure all the paperwork dates and C19 certification are there – Really old members may not have it.
- If anything is missing refer them to their My Account page.