This email inbox is a public-facing mailbox. It is moderated approximately 5 days a week, once a day. 

This takes between 5 and 20 min. Depending on the volume of email

• Login to Support@ via a google browser specific for this google account
  • Check the new mail in the inbox
  • Check the calendly.com notices for oddities
  • Check meetup filter for platform warning
  • Check and reply to info@emails (do not reply in email client)
    • Go to dot menu to access groups
    • Choose information at Ace Makerspace (See Email Response Doc for common answers)
    • Do the following based on context
      • Answer the question
      • Seek help to answer the quest (slack) other team members
      • Forward to escalate more serious issues. If forwarding higher up the chain, reply to the question in Groups with a note that their question has been received and forwarded on to someone who can better answer it.
    • Delete cheesy sales crap and or mark as spam
    • If desired delete info@ notifications from the email client inbox… they will not be deleted from groups

Tools

Email response document for canned responses (see shared google docs)

Google canned response Templates (see google email client)