Updated Sep 17, 2024

Getting your first fob

There are many ways to get your first fob.

• Schedule a Fob Pickup and Member Onboarding by our Membership and Volunteer Manager.
• Come for a tour and pick one up there. We have tours every Wednesday at 7pm and Saturday at 12pm. 
• Come to the New Member Orientation. Help with sign-up and fob activation is available before and after the main presentation.
• Ask an instructor to help you get a fob after any class through the Ace Calendar.

If you are have any issues picking up a fob, please email us at [email protected]

Getting a replacement fob

You can get a replacement fob from the fob station in suite 206 (Coworking / Textiles). There are many ways to get access to the 206 space including:

• Use the front door code to come in to the building most of Tuesday, Wednesday and Thursday, during the work day. Ace Staff are usually working in room #206 (where the fobs are located).
• Ask one of your fellow members to help you get into 206.
• Come during the hours of any class happening in 206. Let yourself into the building and the 206 door is usually open within the duration of any class.
• Come 15 mins earlier to one of our tours.
• Schedule a Fob Pickup and Member Onboarding by our Membership and Volunteer Manager.

In both cases follow the instructions provided to get the new fob associated with your membership account.

Please note that your fob is tied to your account. Even if you take a break from membership, if you renew or restart your membership, you will not need a new fob or need to go through the activation process.

When your fob will be activated

When you picked up your fob you got a little white slip of paper with instructions on it and a unique code on it. That code is what you need to email in. These are the instructions on the paper:

1. Set up a member account and pay your dues on acemakerspace.org
2. Sign your paperwork via links on your my My Account page via DocuSign
3. Add your profile picture to your WordPress Profile
4. Send an email to [email protected] with the unique number written on the instruction. Note: when the fob machine is down (not working) please email the number written on the fob itself.

Our Membership and Volunteer Manager processes all fob activations. Generally speaking, fob activation will be complete within 24 hours to 48 hours, unless activated on the spot within the manager’s Fob Pickup and Activation schedule.

To determine if the situation needs immediate attention please read the following wiki post and follow the instructions. https://wiki.acemakerspace.org/urgent-vs-frustrating-vs-emergency/

Here is a video of the total sign up process.

Reactivating Fobs

If your membership was not active, but you still have your fob, rejoining or paying your dues will reactivate your fob if your account is up to date with the latest policies (see below). The fob reactivation process can take up to 1 hour from the time your membership is reactivated. This is the time it takes for all the doors and devices to see your info. This also assumes that your account is in good standing, all your paperwork is up to date, and so on.

As of August 2022, the following must be true to have an Ace account be fully active with a working fob:

• The account must be current with all membership dues paid
• The account must have no old unpaid bills on it
• The membership paperwork must be on file.
• A current recognizable photo of your face needs to be on your account
• You must have an RFID code on file (aka your old or original fob). A member cannot check this but if you have an issue with your fob once you return, you can ask a staff member to check this for you.